Get the Help You Need, When You Need It
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MiO Support Scales With You
We’ve introduced tiered support plans to better meet the needs of every customer — whether you want fast answers, dedicated attention, or round-the-clock access.
Each plan is built to help you move faster and operate with confidence, no matter your team size or setup. As your business evolves, your support can, too.
MiO is growing, and so is the way we support you. Our new support tiers are designed to give you more control, faster response times, and peace of mind as your business scales.
Starting August 1, 2025, all customers will be moved to the Standard Tier by default. You can upgrade to a higher tier at any time, and any 2025 support you've already paid will be credited toward your selected plan.
Explore Your Options
Every business is different. So is the level of support you might need. Compare our support plans below to find the right balance of response time, access, and peace of mind. If you're not sure, send us a note below and we'll work with you to find the support plan that fits your needs.
Standard
- Email support
- Replies within 24 hours (Monday–Friday)
Priority
- Email support with prioritized handling
- Replies within 4–8 hours (Monday–Friday)
Premier
- On-call 24/7 support
- Direct text access to the MiO team
New Support Contact Info
For the fastest support, please email support@GetMiO.co
If you’ve been using a previous contact or employee address, this is the best way to ensure your request gets routed and resolved quickly.